Refund & Cancellation Policy

1. Refund Policy Overview

Due to the digital, instant-activation nature of our interactive greeting webpages, toolove.online enforces a strict payment policy. When you purchase or activate a premium template, our server immediately locks in domain allocations, database instances, and files rendering capabilities.

2. No Cancellations

Once a payment checkout transaction has been submitted and completed, orders cannot be canceled. The custom direct URL is generated immediately and remains permanent.

3. No Refunds

4. Sole Exception (Technical Failure)

The only situation where a refund or credit may be considered is if a verified, major server-side technical failure prevents the recipient page from loading or rendering correctly. This refers to network timeouts, database server corruption, or edge routing errors originating from toolove's infrastructure.

5. Conditions for Support Consideration

6. Refund Processing & Timeline

All technical claims are subject to diagnostic review by our engineering team against server telemetry. In verified cases where an eligible refund is approved, the transaction is reversed via Razorpay back to the original source payment method (UPI account, Net Banking, or Credit/Debit card).

Processing Window: Once initiated, refunds typically reflect in the customer's bank account or card balance within 5 to 7 business days, depending on the issuing bank's clearing cycle.

7. Before You Pay

We highly encourage you to utilize our free sandbox preview mode. The "Preview for free" button displays the exact interactive behavior of each template, helping you confirm that layouts, music, and visuals match your expectations before checking out.

8. Final Confirmation

By submitting payment details and checking out on toolove.online, you acknowledge that you have reviewed your custom configuration and agree to these refund conditions.